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Assistenza Clienti & FAQ

Monday - Friday
from 8.30am to 12.00am
and from 3.00pm to 6.00pm

SECURE PURCHASE

Customer Support & FAQ

In this section you can find answers to frequently asked questions

CONTENTS

1. Access to the Site

2. Shipping and Delivery

3. Payment

4. How to Order

 

ACCESS TO THE SITE

I can surf without being registered on allferramenta.it?

Certainly, tuttoferramenta.it allows users connected to navigate freely in all pages of the site. To use our e-commerce is no need to register, the only data that we ask are just during the purchase, in order to make the invoice and send the goods, while respecting your privacy. If you are a customer "company", ricodati still completing your first and last name.

 

Can I have phone support?

Certainly. Us, if possible we prefer contact by mail (to speed up the process), but we still qualified personnel for telephone support. Our staff is trained to solve technical problems, logistics and accounting. If you have any needs, please contact the number 045500051 (sales) or alternatively you can write to info@tuttoferramenta.it.

 

SHIPPING AND DELIVERY

How long does it take for delivery?

Our couriers delivery Monday to Friday during office hours, there is no organize or customize the delivery time.

Normally our courier will guarantee delivery from 48 to 72 hours, calculated from the time of shipment of the package during working days, to any destination in Italy (islands excluded). In any case, however, the delivery AVERAGE are respected in 10 working days for all products in the catalog, orders always come to balance, to avoid leftovers. Delivery times are AVERAGE respected in the 10 working days for all products in the catalog and when you find the product you are interested in the site tells you whether or DELIVERY AVAILABLE IN xx DAYS. Once inserted in the correct amounts cart the system will alert you how many pieces are available and how long it is possible to have the balance of the order if the amount requested is not available all at once. Orders always start to complete order, even in this case you will be informed the maximum term of delivery. If the customer wants a partial delivery, the second delivery will be paid cash on delivery. Please note that delivery times are subject to change important at certain times of the year, see 15 December to 15 January and from 20 July to 15 September. These delays are due to many factors including, the carriers in these periods have reduced staff, still have the same movement, the suppliers themselves, being mainly industries, companies close completely. Therefore, to be fair to our customers, we felt compelled to specify the above to avoid confusion.

The costs of shipping them can be inferred by placing the goods in the basket, the cost depends on the volume of goods and may change depending on the prices of our service providers. This cost should not be considered a piece but for shipping, so buy more and more cushions that cost. The cost of transport, are also included packaging that must be done in a workmanlike manner in order to ensure the integrity of merchandise.

 

If you are not at home at the time of delivery, what happens?

If it is not possible to complete the delivery because you are not in your home or business, the carrier will leave a notice. At that point, you must contact your local office of the courier and reference accordarti for a second delivery. If the carrier is unable to deliver a cost we charge varies according to the time and area, unfortunately this costs you will be charged delivery by reorganizing the mark for only the value of the cost of the courier on the stock.

 

How do I return faulty goods?

You just send us an email at info@tuttoferramenta.it, indicating in detail the reasons for the return, the data related to your purchase (order number - bill of sale - invoice) and we will solve the problem, notice to you always by mail.

 

How do I exercise the right of withdrawal?

The rules for exercising the right of resecco can be found on page TERMS AND CONDITIONS OF SALE.

 

METHOD 'OF PAYMENT

What are the payment methods available on www.tuttoferramenta.it?

1)   2 )pay pall 

 

Currently, the forms of payment available are the following:

1) Bank Transfer. In any amount can make a bank transfer. The coordinates for the header of the bank will be able to find in the bottom of the first page of the order confirmation that comes after the completion of the same. Warning! Goods will be dispatched upon receipt of payment from you at our reclaimed. bank.

VENETO BANCA intested to ALCOFER SRL IBAN: IT 89 Z 05035 11700 107570474512

Please specify the order number in the causal accounts.

 

2) Secure Payments by credit card and PAYPAL. They are part of the circuit PAYPAL: Visa, Visa Electron, Mastecard and PostePay. At the end of the transaction on the PayPal web site will receive an e-mail confirming your complaint.

 

HOW TO ORDER

What is the ordering process?

Chosen the product, click on the button with the cart "BUY" to place the item in your shopping cart. At this point in the upper right corner is highlighted in bold "X your basket contains items". At the end of your purchase back in the cart at the top right, and if, after reviewing the products included in your shopping cart you decide to purchase, click CHECK OUT.

At this point, do you see your order with the related shipping costs, at this stage you must decide whether to pay by bank transfer or by credit card.

Whether you decide to pay in one way or another in order to continue, you must click on CONTINUE.

In level that is at hand you have to enter your data, if you do not put anything on private NAME and VAT.

If you do purchase for the company, however, enter your first and last name

If you click on CONTINUE and the data are correct, if you decide to pay by credit card, the site will transfer you directly to the PayPal site to enter your card details safely. In case you have decided to pay by bank transfer, your order will be completed.

After the procedure, the system sends an automated message to the e-mail address you have given, summarizing the order made. The confirmation email is intended only to summarize the data entered by the customer in the system and issue a written notice of such receipt.

To cancel an order simply contact our Customer Service immediately by email at info@tuttoferramenta.it. We ask you to be very diligent to write to ensure that the order is processed and shipped.

 

Can I place orders by phone or by fax?

tuttoferramenta.it is an e-commerce therefore our company only accepts orders through the site, we do not accept orders for pick up the goods at our warehouse.

 

What is the exact moment when forwarding my order?

If you choose to pay by bank transfer or credit card, after clicking on the "CONTINUE" (in both cases you will see a response page that informs you that your order has been sent correctly. Direction of tuttoferramenta.it, reserves the right to consider and accept the order if already paid. In the case of our unilateral refusal, the management will issue the credit of amounts paid within 24 hours using the same procedures used for the payment by the customer.

 

How can I get a written receipt of my order?

Once you have submitted the order will receive an email with the confirmation of the same by the number of his order tuttoferramenta.it. This page will serve as your receipt: we advise you to print directly from your computer.

 

How do I know if the product is available?

Normally the goods available at our centralized warehouse, as we explain in great detail even on SHIPPING AND DELIVERY: on average our deliveries are processed within 10 working days. The words AVAILABLE means that at least 1 unit in stock subject to errors and omissions. If you have any orders containing types of important items especially for you, please ask for availability of how many pieces are available in our warehouse, of course, the amount available may vary even after a few minutes. If you decide to order you can write in the NOTE "urgent goods"

 

VALIDITY ORDER

Orders must be PAID within 7 days, otherwise the order will be cancelled.

Content on the site
The company reserves the right to make changes to photos, products and technical, add or remove information, at its discretion and at any time, in order to improve the quality of the product itself. You are responsible for regularly reviewing these Terms of Use to check for any changes. The company reserves the right to make partial or complete modifications to the products without prior notice declining any responsibility for any inaccurate data, and reserves the right to change the same without prior notice and even after acceptance of the order.